Thank you for choosing Starship Shopping. To provide our customers with a unique and recognizable creative experience, we operate under our brand identity, 360 Unlimited. We are committed to ensuring your art and apparel orders are delivered safely and on schedule. Please review our shipping guidelines below.
1. ORDER PROCESSING TIME (HANDLING TIME)
All orders are processed within 1–2 business days (Monday – Friday) following payment confirmation. This includes design verification, quality checks for our posters and apparel, and secure packaging. Orders are not processed on weekends or the following U.S. public holidays:
- New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.
2. SHIPPING DESTINATIONS
We currently ship to:
- Domestic (United States): All 50 states. (Note: We currently do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. Territories like Puerto Rico and Guam).
- International: Germany & France.
3. SHIPPING METHODS, TIMES & FEES
We use reliable carriers including USPS, UPS, FedEx, and DHL to ensure your package arrives in perfect condition.
| Region | Shipping Method | Transit Time | Shipping Fee |
|---|---|---|---|
| United States | Standard Ground | 6–10 Business Days | $5.99 Flat Rate |
| Germany & France | Standard International | 8–15 Business Days | $12.99 Flat Rate |
*Total Delivery Time = Handling Time (1-2 days) + Transit Time.
4. ORDER MODIFICATIONS & CANCELLATIONS
You can edit or cancel your order within 12 hours of placement by contacting us at [email protected]. Once the order enters the printing/processing stage (after 12 hours), it cannot be canceled.
5. TRACKING YOUR ART
Once your order is dispatched, you will receive an email confirmation with a tracking number. You can track your package directly on our website or through the carrier’s portal.
6. LOST, DELAYED, OR DAMAGED PACKAGES
Lost/Missing: If tracking shows “Delivered” but you cannot find your package, please check with neighbors or contact the carrier. If still missing, notify us within 7 days of the delivery date.
Damaged Items: We take great care in packing our posters and clothing. If your item arrives damaged, please email photos and your order number to [email protected] within 3 days. We will send a replacement or issue a full refund at no extra cost to you.
7. CONTACT INFORMATION
For any shipping-related inquiries, please reach out to our team:
Brand Name: 360 Unlimited (by Starship Shopping)
Email: [email protected]
Support Hours: Mon – Sat: 8:00 AM – 5:00 PM (ET)